Shipping & Delivery

Shipping & Delivery

At ePharmaExpress, we strive to ensure that your orders are delivered promptly and reliably. Below, you’ll find detailed information about our shipping policies, options, and processes to help you understand how we handle your orders.

1. Shipping Locations

  • Domestic Shipping: We deliver to all 50 states within the United States, including Alaska, Hawaii, and U.S. territories.
  • International Shipping: Select products may be available for international shipping. Please check product-specific details to confirm availability.

2. Shipping Methods and Costs

We offer the following shipping options:

  1. Standard Shipping:
    • Delivery Time: 3–7 business days.
    • Cost: Based on order weight, size, and destination. Final shipping cost will be displayed at checkout.
  2. Expedited Shipping:
    • Delivery Time: 2–3 business days.
    • Cost: Higher rates apply for faster delivery. Pricing will be calculated during checkout.
  3. Overnight Shipping:
    • Delivery Time: 1 business day.
    • Cost: Premium rates apply. This option is available for select locations and products.

3. Processing Time

  • Orders are typically processed within 1–2 business days.
  • Orders placed after 3:00 PM (local time) or on weekends/holidays will be processed on the next business day.
  • You will receive a confirmation email with tracking details once your order is shipped.

4. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email.
  • You can track your order using the link provided in the email or by visiting our Track Your Order page on the website.

5. Shipping Restrictions

  • Certain products, such as temperature-sensitive items or restricted medications, may have specific shipping limitations.
  • We cannot ship to P.O. boxes or military APO/FPO addresses for certain products.

6. Delayed or Missing Packages

While we work hard to ensure timely deliveries, delays may occasionally occur due to weather, high shipping volumes, or carrier issues. If your package is delayed or lost:

  • Contact Us: Email us at support@www.epharmaexpress.com or call [Insert Phone Number].
  • We will work with the shipping carrier to resolve the issue and keep you updated on the status of your package.

7. Damaged or Incorrect Orders

If you receive a damaged or incorrect order:

  • Contact our customer support team within 7 days of receiving the package.
  • Provide your order number, a brief description of the issue, and photos (if applicable).
  • We will work with you to replace or refund the affected items.

8. International Shipping Details

  • Customs and Duties: International shipments may be subject to customs fees or import duties, which are the responsibility of the recipient.
  • Delivery Times: International delivery times vary based on the destination and shipping method selected.
  • Restrictions: Some products may not be eligible for international shipping due to local regulations.

9. Contact Us

If you have any questions or concerns about shipping and delivery, don’t hesitate to contact us:
Email: support@www.epharmaexpress.com
Hours: Monday–Friday, 9:00 AM to 5:00 PM (EST)

Thank you for choosing ePharmaExpress! We’re committed to delivering your orders with care and efficiency.