Returns & Refunds

At ePharmaExpress, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent returns and refunds process. Please review our policy below to understand how we handle returns, refunds, and exchanges.

1. Eligibility for Returns

You may return eligible items under the following conditions:

  • The product is unused, unopened, and in its original packaging.
  • The return is initiated within 30 days of the delivery date.
  • Certain products, such as prescription medications or opened personal care items, are not eligible for return due to health and safety regulations.

2. Non-Returnable Items

The following items are non-returnable:

  • Opened or used products (unless defective).
  • Prescription medications.
  • Perishable items (e.g., temperature-sensitive products).
  • Products marked as “Final Sale” or “Non-Returnable” on the product page.

If you’re unsure about an item’s return eligibility, please contact us before initiating a return.

3. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email support@www.epharmaexpress.com or call [Insert Phone Number] with your order number and reason for the return.
  2. Provide Documentation: Include photos if the item is defective, damaged, or incorrect.
  3. Receive Return Authorization: Once your request is approved, you will receive a Return Authorization Number (RAN) and instructions for shipping the item back.
  4. Ship the Item: Package the item securely and include the RAN. Ship it to the address provided in the return instructions.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong or defective product).
  • We recommend using a trackable shipping method to ensure the safe return of your item.

5. Refund Policy

Refunds will be processed under the following conditions:

  • The returned item is received and inspected to ensure it meets the eligibility criteria.
  • Refunds will be issued to the original payment method within 5–7 business days of receiving the returned item.
  • Shipping fees are non-refundable, except in cases where the return is due to an error on our part.

6. Exchanges

We do not offer direct exchanges. If you would like to replace an item, please initiate a return and place a new order for the desired product.

7. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product:

  1. Contact us within 7 days of delivery.
  2. Provide photos of the damaged or incorrect item.
  3. We will work with you to provide a replacement or refund at no additional cost.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  • Check your bank or credit card statement for pending transactions.
  • Contact your payment provider, as processing times may vary.
  • If you still have concerns, contact us at support@www.epharmaexpress.com, and we’ll be happy to assist.

9. Contact Us

For any questions or assistance with returns or refunds, please reach out to us:
Email: support@www.epharmaexpress.com
Hours: Monday–Friday, 9:00 AM to 5:00 PM (EST)

We appreciate your trust in ePharmaExpress and are committed to making your experience as smooth and satisfying as possible. Thank you for shopping with us!